E5 (Flashover)

Prepared by:

 EH

Approved by:

 

Valid from:

 260428

Document no.:

 

Rev. no.

 


1. Error Overview

 

Definition: The system has detected more than 3 flashovers within a one-second interval, triggering an automatic shutdown to protect the generator and station.

 

2. Symptom Checklist

  • Generator stops abruptly with an "E5" code on the display.

  • Visible or audible electrical arcing (sparks) within the treater station.

3. Potential Root Causes

  • Contamination: Buildup of dust, dirt, or process residue inside the station.

  • Moisture: High humidity or condensation on insulators (common after downtime).

  • Damaged Hardware: Pinhole leaks in the base roll covering or cracked electrodes.

  • Carbon Tracing: Conductive burnt paths on insulators or high-pressure (HP) cables.

  • False Reporting: Rare electronic ghosting.

4. Step-by-Step Resolution

 

  • Deep Clean: Clean all insulators and electrodes thoroughly using high-purity alcohol. 
  • Inspect Roll: Rotate the base roll manually and check the covering for tiny pinholes or burns. 
  • Cable & Insulator Audit: Check HP cables and insulators for "carbon tracking" (black scorched lines).  
  • Moisture Check: In high-humidity environments, use dry compressed air to dry all insulators.


5. Escalation

  • If the E5 error persists after cleaning and inspection, please prepare an escalation package for Support@vetaphone.com:

    1. Photos Required: High-resolution images of the entire station.

    2. Detail Views: Close-ups of all insulators, HP cable connections, and the electrodes inside the cassette.

    3. Context: Mention if the error occurs immediately at startup or only at high power levels.